Effective Date: September 23, 2026
This SMS Privacy Policy (“Policy”) describes how Aheliotech (“Aheliotech,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our SMS text messaging program. This Policy applies specifically to our SMS program and supplements any other privacy policy Aheliotech may maintain.
1. Information We Collect
When you opt in to receive SMS messages through our telephone IVR system, we collect:
● Your mobile phone number.
● The date and time of your opt-in consent.
● Any account or service information associated with your phone number needed to send you account notifications or respond to customer care requests.
● The content of messages you send to us in reply (e.g., HELP, STOP, or support inquiries).
2. How We Use Your Information
We use the information collected through our SMS program to:
● Send you account notifications, such as ticket, appointment, or service updates.
● Respond to your customer care inquiries.
● Send you marketing messages about Aheliotech products, services, and offers, where you have opted in.
● Maintain records of consent and manage opt-out requests.
● Improve and administer our SMS program.
3. No Sharing or Sale of SMS Opt-In Data
Text messaging originator opt-in data and consent will not be shared with any third parties, including affiliates, for marketing purposes. Your mobile number and opt-in status collected through our SMS program are used solely by Aheliotech for internal purposes described in this Policy.
We may share information with service providers who help us operate our SMS program (such as our SMS delivery platform), but only as needed to send and manage these messages, and subject to confidentiality obligations.
We may also disclose information if required to do so by law, regulation, or legal process.
4. Data Retention
We retain your phone number and associated opt-in/opt-out records for as long as reasonably necessary to operate our SMS program, comply with legal and carrier requirements, and maintain accurate consent records.
5. Data Security
We maintain reasonable administrative and technical safeguards designed to protect the information collected through our SMS program from unauthorized access, use, or disclosure.
6. Your Choices
You may opt out of receiving SMS messages from us at any time by replying “STOP” to any message. You may also contact us using the information below to ask questions about the information we hold about you in connection with our SMS program.
7. Children’s Privacy
Our SMS program is not directed to individuals under the age of 18, and we do not knowingly collect information through this program from anyone under 18.
8. Contact Us
If you have questions about this Policy or how we handle information collected through our SMS program, you can reach us at:
● Phone: (614) 333-0000
● Email: helpdesk@aheliotech.com
● Mailing Address: 1000 East Main St, Columbus, Ohio
9. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date.
